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Social Media Management Agency in Egypt
Your brand is what people say when you're not in the room, we own that conversation, 24 hours a day.
Category Entry Point
“When your community is growing but nobody is managing it.”
An unmanaged community is a brand liability compounding in public.
Unanswered questions signal neglect. Unresolved complaints escalate. Missed brand mentions become missed opportunities. Community management done correctly is one of the highest-ROI activities in digital marketing, it costs less than acquisition and retains more than any campaign can replace.
Community as a customer-experience channel.
We run community as operations, not as posting, with response SLAs, escalation paths, and listening that feeds insight straight back into the Catalyst content cycle.
Scope, in full.
Daily Management
- Comment and DM moderation across all channels (Arabic + English)
- 7-day coverage with 2-hour response SLA (business hours)
- Social CX automation and chatbot flow design
- Weekly moderation and community health reporting
Intelligence & Protection
- Social listening across platforms, news, and forums
- Competitor monitoring (up to 5 competitors) and share-of-voice tracking
- Crisis playbook development and 24/7 on-call response
- Monthly strategic intelligence briefing
Timeline
Ongoing retainer, full coverage live within 2 weeks
Tooling
The receipts.
Africa Music Initiative
UAE / Africa
Managing a pan-continental community across 52 countries produced 50,000 artist submissions and 120,000 visits without a single unresolved escalation.
50K
120K
Nothing works alone.
These verticals compound with this one. Running them together is what turns a campaign into a system.
Ready to put Social Media Management to work?
Start with a discovery call, or take the playbook and pressure-test the thinking on your own terms.