Every Unanswered Comment Is a Missed Opportunity.
ARQQA provides dedicated, brand-trained community moderation across all your social platforms, Arabic and English, 7 days a week. We respond, engage, escalate, and report with the consistency and tone that protect and grow your brand reputation.
Category Entry Point
“When your comments section is active and your brand is invisible in it.”
Response time is a brand signal.
Studies consistently show that 40% of social media users who receive a response from a brand within 60 minutes are more likely to recommend that brand. For most brands, the gap between a comment being posted and receiving a response is measured in days. ARQQA closes that gap.
From brand voice training to a defined escalation path.
Brand Voice Training
Every moderation team member is trained on your brand voice, escalation thresholds, approved response templates, and topics requiring senior review. Brand consistency is non-negotiable.
Response Framework
We build a response matrix: question types, sentiment categories, escalation triggers, and approved action per scenario. Fast, consistent, and always on-brand.
Escalation Protocol
Not everything is moderated, some comments require human judgment at senior level, PR involvement, or legal review. Our escalation protocol ensures the right eyes see the right content within defined SLAs.
What's Included
- Platform coverage: Instagram, Facebook, LinkedIn, TikTok, X, Snapchat, YouTube
- Arabic and English response capability
- 7-day coverage with defined response SLAs
- Brand voice training and response matrix
- Escalation protocol and internal notification system
- Weekly moderation report (volume, sentiment, flagged items)
- Monthly community health report
Response SLA: 2 hours during business hours, 4 hours outside (standard). Custom SLAs available.